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The widget isn't loading on my site

Guide Popular

The 5-minute checklist

  1. Is the script tag in your <head>? Open your site, view source, search for widget.releaseo.io. If it's not there, the snippet wasn't deployed.

  2. Is data-pk set? It must match the publish key from Settings → Widget.

  3. Any Content-Security-Policy errors? Open the browser console. If you see "Refused to load script from widget.releaseo.io", add widget.releaseo.io to your CSP script-src.

  4. Are you on localhost or a non-listed domain? Add the domain to Settings → Widget → Allowed domains.

  5. Adblocker? Some aggressive blocklists hit our domain. Try in incognito with extensions off.

Still stuck?

Open the browser console, take a screenshot, send it to support@releaseo.io along with your project ID. We usually reply within an hour.